وظيفة: Operations Manager – مدير العمليات للعمل مع SMEX

Our vision is for everyone in Lebanon and across the Arab region to be able to access the internet, mobile services, and other networked spaces in order to communicate and express themselves safely and without fear of censorship, surveillance, or repercussion.

Our mission is to advance digital rights in Lebanon and the Arab region through research, campaigns, and advocacy that encourages users to engage critically with digital technologies, media, and networks.

We believe in the transformative power of access to information and self-expression, both online and offline. We assert that these rights are essential to peaceful, dynamic, and prosperous societies.

Job Summary
The Operations Manager oversees operational aspects related to Finance, HR, Administration, and ICT through leading, monitoring, and engaging with the assigned technical team. The position holder plays a significant role in identifying staffing needs, contributing to strategies, dealing with key stakeholders, and overseeing budgets.

Responsibilities

• Management and Coordination
• Managing core internal communication, and projects’ workflow to ensure consistency and efficient allocation of resources across all activities.
• Managing relations with external donors and partners in terms of contracts, subawards, donor reporting and other administrative project requirements.
• Working closely with the Executive Director and Deputy Director to ensure that operational activities are in line with SMEX’s policies and procedures.
• Ensuring compliance with laws and regulations through monitoring the filing of all related documents.
• Managing and building the capacity of the Operations team, including but not limited to the Finance Officer, IT Assistant, and Administrative Assistant.

Human Resources

• Following up and ensuring proper implementation of SMEX’s internal policies, Code of Conduct, and all related policies including personal time off, holidays, allowances, work modalities, etc.
• Providing managers and staff with advice and guidance on all HR matters.
• Promoting respectful and diverse culture among staff through overseeing the implementation of awareness sessions, inductions, and other relevant trainings as assigned.
• Suggesting strategic objectives and contributing to analyzing staffing needs.

Finance

• Overseeing the day-to-day implementation of financial processes including monthly reconciliations, audits, and financial reporting to donors.
• Ensuring accuracy of financial data and supporting the Finance Officer in related tasks.
• Preparing budget forecasts and analysis for current/new funds.
• Performing budget revisions to ensure compliance with SMEX and donor guidelines.

Qualifications

• Bachelor’s degree in Business Administration/Management, Finance or any related major
• Minimum of 5 years’ experience in a similar role within multicultural environments and team
• Proficiency in MS Office (Excel, Word, PowerPoint)
• Fluency in English and Arabic
• Understanding of SMEX’s mission, vision, and values

The Recruitment Process

Interested candidates should first complete the online application.

Qualified applicants will be contacted for a follow-up video or face-to-face interview.

We will be considering applications on a rolling basis. So, we encourage interested candidates to submit their applications as soon as they can.

Salary doesn't necessarily fall under the provided range.

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