وظيفة شاغرة في الكويت: مطلوب مسؤول تنفيذي للمبيعات عبر الهاتف – Telesales Executive للعمل مع بيت التمويل الكويتي

To execute outbound retail banking campaigns through contacting targeted customers (existing and potential) for the aim of achieving sales and customer acquisition targets while projecting a customer centric image for KFH.

معلومات التقديم:

للتقديم الى الوظيفة إضغط هنا – Apply Now

آخر مهلة للتقديم: 20-3-2023

Description

Telesales Services

•  Initiate sales calls to existing and potential customers by cross selling / suggestive selling of KFH products to achieve set targets.
•  Complete all required sales target achievement, lead generation and incentive forms and channel to Direct Sales

teams.

•  Execute assigned Retail Banking campaigns in coordination with Sales Development and Segment Managers.
• As requested, educate customers on the variety of KFH products and services in order to build customer’s

interest in the services and products offered by KFH.

• Ensure service levels abide by the overall service quality standards set for business lines served by Retail

Banking.

• Escalate issues and ensure resolution in a timely manner.
• Contact customers with regards to complaints resolution as required.

Policies, Systems, Processes & Procedures

•  Follow all relevant functional policies, processes, standard operating procedures and instructions so that work is

carried out in a controlled and consistent manner.

Related Assignments

•  Perform other related duties or assignments as directed.

5. KEY PERFORMANCE INDICATORS:

• TBD

6. AUTHORITY & DECISION MAKING:

•  Key decisions having significant impact on the function are referred to the line manager for approval before

implementation.

• The jobholder exercises authority as per the level established by the KFH management and stipulated in the authority matrix.

7. QUALIFICATIONS, EXPERIENCE, & SKILLS:

Eligibility Criteria:

•  Diploma in business or equivalent.

Minimum Experience:

• 2 years of post qualification experience in contact center or telesales preferably in a financial institution.

Knowledge, Skills & Attributes:

•  Selling skills.
• Excellent time management skills.
•  Accuracy and attention to detail.
• Assertiveness.
• Cultural Understanding.
• Ability to work under pressure.
• Communication skills.
•  Customer orientation and Follow up skills.
•  Arabic and English speaking preferred.

معلومات التقديم:

للتقديم الى الوظيفة إضغط هنا – Apply Now

آخر مهلة للتقديم: 20-3-2023