فرصة عمل: مطلوب مساعد رصد ميداني – Field Monitoring Assistant للعمل مع منظمة الأمم المتحدة

Organizational Context: The post is based in WFP Qobayat Field-Office and the incumbent will be under the direct supervision of the Retail Associate and the overall supervision of the Head of Field Office.

Job Purpose: To provide support for Retail Operations at the field office level, visiting WFP contracting shops, ensuring they meet WFP standards, and supporting the CO with implementation of the food e-card programme.

Duration: 12 months (renewable based on business need and performance)

Key Responsibilities (not all-inclusive, nor exhaustive):

Within delegated authority and under the direct supervision of the Retail Associate and the overall supervision of the Head of Field Office, the Retail Monitoring Assistant will be responsible for the following duties:

Support in the implementation of Supply Chain Cash Based Transfers (CBT) activities following the WFP CBT Business Process Model (BPM)

• Act as an observer for shop assessments to support the procurement of new contracted shops
• Assist in conducting onboarding sessions for newly contracted retailers
  • • Support in all follow up activities relating to retail contracting including but not limited to: following up on contract signatures, bank account openings, registration of shops, software installation, data sharing with WFP, POS delivery, activation of shops, induction of shops on all WFP terms & conditions, etc.
• Support in the implementation of market assessments and/or market development activities as requested by the country office (CO)

Support ongoing contract management of WFP contracted retailers:

• Conduct regular field visits to WFP contracted retailers including:
  • Follow-up visits to shops based on observations from the monitoring and evaluation (M&E) team
  • Shops that require ongoing monitoring as a result of an Action plan (ex. Data submission, quality issues, etc.) because of contractual performance gaps
  • Ad-hoc visits to WFP contracted retailers upon request from the CO to follow up on a specific issue as needed
  • Proactive visits and spot checks to ensure operational compliance
• Assist in the design and implementation of action plans for WFP contracted retailers where performance gaps are present to ensure that WFP contracted retailers are meeting WFP standards
  • • Ensure timely follow up on action plans, visiting stores, providing recommendations and assistance as needed
• Ensure all visits and follow up is documented in the Retail and M&E system
• Contribute to answering retailers’ inquiries and escalate issues to the supervisor as needed

Support in the implementation of Market Analysis, Market Development, and/or Retail Improvement initiatives:

• Perform capacity building initiatives in shops to improve retail standards of WFP contracted shops (pricing, availability, hygiene, safety, data sending, stock processing, mandatory range numerical distribution, etc. to increase compliance of shops with contracted)
• Conduct weekly or bi-weekly calls to retailers to gather market insights for ongoing retail/market updates and share with supervisor as needed
• Communicate the price mandatory range to retailers to improve prices for WFP beneficiaries
• Follow up with retailers on data submission of POS data
• Support in drafting monthly retail reports

Other

• Support the follow up on related claims from the Social Protection Unit as assigned to them by their supervisor
• Support in ad-hoc requests from the CO relating to the implementation of new retail initiatives
•   Perform other duties as required

STANDARD MINIMUM ACADEMIC QUALIFICATIONS:

Education: Completion of secondary school education. University Degree in economics, business management, supply chain, or other related fields is a plus.

Experience: At least Four (4) years of progressively responsible experience with at least  one(1) year experience in the fields of business development, humanitarian assistance, retail business, nutrition, livelihoods, agriculture, refugee operation or other related fields.

Language: Fluency in both oral and written communication in English and Arabic languages.

Desired Skills and Knowledge:

• Knowledge of retail sector, shop management, and retail standards
• Proficient computer knowledge and usage of MS software package, internet search and mapping
• Advanced knowledge in MS Excel
• Data cleaning and basic presentation
• Effective communication skills for diverse audience of different ethnic groups and economic levels, and interagency partners
• Intermediate level data analysis
• Work experience with NGO or UN is a plus

It is important to WFP to create an accessible, inclusive workplace for everyone. If you require any reasonable accommodation to apply for this position or at any stage of the recruitment process, please contact lebanon.recruitment@wfp.org to advise us of any accessibility needs (e.g. more time, support to fill the form, etc.) you may have. 

THE WORLD FOOD PROGRAMME DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, ASSESSMENT, INTERVIEW MEETING, OR PROCESSING). THE WORLD FOOD PROGRAMME DOES NOT REQUIRE INFORMATION ON APPLICANTS’ BANK ACCOUNTS.