فرصة عمل: مطلوب مساعد/ة برامج Programme Assistant (Social Assistance) للعمل مع منظمة UNICEF
Job no: 566572
Position type: Temporary Appointment
Location: Lebanon
Division/Equivalent: Amman(MENA)
School/Unit: Lebanon
Department/Office: Beirut, Lebanon
Categories: Social Policy
Application close: Middle East Standard Time
UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.
Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.
And we never give up.
For every child, hope
UNICEF started to work in Lebanon in 1948 and established its office in 1950. For more than 70 years we’ve been working closely with the Government of Lebanon, other UN agencies, international and local NGOs, universities, and more than 100 partners to meet the needs of disadvantaged children in Lebanon. Responding to life-saving needs and ensuring equal access to quality public services, the impact of our work is felt in every aspect and every sphere of society. To learn more about our work, please refer to: https://www.unicef.org/lebanon/what-we-do
How can you make a difference?
Under the close supervision and guidance of the supervisor, the Programme Assistant (Social Assistance) supports the implementation of social assistance programmes supported by the Social Policy by carrying out a range of procedural, administrative, and operational tasks, to help develop, implement and monitor their country programme, ensuring timely and effective delivery that is consistent with UNICEF rules and regulations.
Summary of key functions/accountabilities:
- Facilitates the implementation of the UNICEF Social Assistance and humanitarian cash programmes in the Beirut, Mount Lebanon, South and Nabatieh governorates
- Support the identification, registration, and delivery of social assistance and cash programmes-related at governorate levels.
- Collect feedback and bottlenecks from the field, and shares with the Social Assistance unit, which subsequently communicates with relevant sections and programs (e.g., Social Policy and Education), ensuring continuous enhancements to the technical program design, adaptations to evolving requirements and improvements based on changing and emerging needs
- Continuously engages and participates in operational analysis and discussions conducted by the Social Assistance Unit to identify and resolve operational challenges related to the delivery of cash assistance at the local level
- Supports the social assistance unit in strengthening beneficiary communication and accountability towards affected population for recipients of social assistance and cash transfer programmes by monitoring the grievance and complaints dashboards of the MIS.
- Regular monitoring and resolution of information requests and complaints of cash transfer recipients submitted through LCO Management Information System (MIS) at the governorate level.
- Consistently participates in monitoring the efficiency and effectiveness of call center operations pertaining to social assistance and cash programs through conducting regular monitoring visits and spot checks.
- Conducts regular household visits to gather feedback, address concerns, and report to the Social Assistance Unit for program improvement, including identifying and showcasing success stories for use in communication materials and donor field visits
- Closely engages in the registration, data cleaning and validation activities for UNICEF social assistance and cash transfer programmes.
- Participates in regular coordination fora related to cash assistance (i.e., Basic Assistance and/or Education Working Groups), ensuring regular information sharing with key sector partners and other stakeholders, and escalating any key issues to the Social Assistance Unit
- Supports the Social Policy Section in the implementation of integrated (or ‘cash plus’) programmes and approaches, building synergies of cash assistance programmes with other key services by identifying partners and supporting its implementation
- Responsible for coordinating, scheduling and facilitating field missions to Mount Lebanon, Beirut, South, and Nabatieh regions, including visits to recipient households, for high-level visits from donors, office, and Social Policy section personnel.
For further information on the JD please click here: 
Programme Assistant_SA_GS5_TA-Oct23_Final.doc
To qualify as an advocate for every child you will have…
- Education: Completion of secondary education is required, preferably supplemented by technical or university courses related to the work of the organization.
- * a bachelor’s degree from a recognized academic institution in a field relevant to the position: can replace three years of experience required.
- a master’s degree from a recognized academic institution in a field relevant to the position: an additional two years (in addition to the three years from above, totaling 5 years of experience required).
- Experience: A minimum of five years of progressively responsible relevant experience is required.
- At least 2 years’ experience working on the direct implementation of medium to large scale Humanitarian Cash programmes and Social Assistance operations is required.
- At least 2 years’ experience working on communication with beneficiaries and beneficiary complaint resolution for Social Assistance and Humanitarian Cash programmes is preferred.
- Previous experience working in or closely with UN agencies is preferred
- Language Requirements: Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset.
For every Child, you demonstrate…
UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability (CRITA) underpin everything we do and how we do it. Get acquainted with Our Values Charter: https://uni.cf/UNICEFValues
UNICEF competencies required for this post are…
Builds and maintains partnerships (2) Demonstrates self-awareness and ethical awareness (3) Drive to achieve results for impact (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others.
During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.
UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.
We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.
UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.
Remarks
UNICEF’s active commitment towards diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable female candidates are encouraged to apply.
UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2
(Covid). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.
Kindly note that UNICEF does not charge any fee during any stage of the recruitment process.
