وظيفة شاغرة للعمل مع المفوضية السامية للأمم المتحدة لشؤون اللاجئين (UNHCR): مطلوب مساعد/ة في تكنولوجيا المعلومات – IT Associate – G6- FTA – PN33028441- JR2329291 – Beirut, Lebanon
مساعد/ة في تكنولوجيا المعلومات (IT Associate)
- This vacancy is administered under RAP – UNHCR/HCP/2022/07:
- Candidates are divided into 3 categories:
- Internal candidates: current staff, holding a fixed term or indefinite appointment, who, at the date of the deadline for application, are serving in the same category of the vacancy, at the grade of the position or one grade below or above.
- Candidates with UNHCR experience: current staff in other categories of the vacancy, or
same category applying 2 grades above their own, TAs, Affiliates (UNVs, UNOPS, Consultants, interns), or former UNHCR staff who held FTA/IND appointment (within 2 years of separation for males and 5 years for females).
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- External candidates
- Candidates will be assessed against the requirements of the position based on their qualifications, professional experience, skills, and performance record (if any) and may be further evaluated in a test and/or interview.
- Candidates who have a Workday profile can access the vacancy through Menu > Career > Job Search
- Only short-listed candidates will be contacted.
- Recruitment as a UNHCR staff member and engagement under a UNHCR affiliate scheme or as an intern is subject to proof of vaccination against COVID-19.
- UNHCR is committed to diversity and welcomes applications from qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, color or ethnic and national origins, religion or belief, or sexual orientation. UNHCR has a ZERO TOLERANCE policy on sexual exploitation and abuse, and sexual harassment. Successful candidates will be subject to a mandatory UN Sexual Exploitation and Abuse and Sexual Harassment clearance check prior to receiving an offer. UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training, or any other fees). All applications will be treated with the strictest confidentiality.
Organizational Setting and Work Relationships
Under the overall supervision of a (Senior) IT Officer, the IT Associate provides reliable and timely IT services on the application and infrastructure of UNHCR standard IT services in the Area of Responsibility (AoR). S/he normally receives technical guidance from a (Senior) IT Officer for the Telecom/IT infrastructure in the region in which the field or emergency operation exists. In offices where there is no IT Officer, direct supervision may be exercised by the (Snr) Admin Officer as applicable in the duty station
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.
Duties
– Assist in on-site needs assessment and installation and maintenance of UNHCR Telecommunications and IT equipment.
– In consultation with the supervisor, establish the IT requirements in field operations, considering the overall IT and Telecom strategy of the region, the operational needs and the security constraints.
– Install and configure the most appropriate type of UNHCR IT and Telecommunications systems (HF, VHF, UHF, Microwave Links, Telephony, and satellite systems) to meet the field and emergency operations immediate IT needs.
– Ensure that the equipment under his/her responsibility is in good working condition, by inspecting regularly the hardware and installations. If required, arrange promptly repairs or replacement as necessary according to established procedures.
– Maintain records of the installations and repairs/replacements done and keep the supervisor fully informed on the status of the equipment.
– Provide each office, where equipment is installed, with full information for their asset management records.
– If applicable, keep a proper inventory level of all sites spares and return spare parts for repair/replacement.
– Monitor and maintain the LAN, Network Servers, Printers, LAN points, Hubs, Patch pane, etc. to prevent faults occurring.
– Add or remove users from the Network.
– Assist in the maintenance of accurate records of users and usage of the Network.
– Carry out minor hardware maintenance.
– Provide Technical Briefing/Training on the equipment to local IT resources and users, including IPs, ensuring that they are able to maintain/use the equipment.
– Assist in the development and configuration of IT and Telecom Equipment/Kits used in field operations and emergencies.
– Decide on appropriate resolution to incidents / problems.
– Escalate issues to supervisor if incident / problem cannot be resolved with scope of responsibility.
– Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
– Perform other related duties as required.
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