Position Summary:

The Manager of Human Resources is responsible for the management of all Human Resource functions in Lebanon, including staff at the country office and staff in field offices across areas.  This position ensures all practices are compliant with Anera’s policies and procedures, as well as, Lebanon Labor Law.  This position reports to the Deputy Country Director.   This position also works closely with the Director of Human Resources in the US Office.  This position has one direct report.

Success in this position requires an individual to have excellent communication skills to collaborate with all respective areas within Anera.  It also entails excellent organizational skills and an attention to detail.  This position requires a proficient understanding of Human Resources.

Duties & Responsibilities:

1. Recruitment/Retention:

• Collaborate with hiring managers to understand staffing needs and requirements.
• Source candidates through various channels such as job boards, social media, networking, and referrals.
• Screen resumes and applications to identify qualified candidates.
• As needed, conduct initial phone or video interviews to assess candidates' suitability.
• Coordinate and schedule interviews with hiring managers and candidates.
• Facilitate the interview process, including providing feedback to candidates.
• Conduct background checks and reference checks on potential candidates.
• Extend job offers and negotiate terms of employment with selected candidates.
• Coordinate onboarding processes for new hires, including paperwork and orientation.
• Maintain accurate records of recruitment activities and candidate data in applicant tracking records
• Build and maintain relationships with universities, professional organizations, and other talent sources.
• Analyze recruitment metrics and data to measure the effectiveness of recruiting efforts and make improvements as needed.
• Lead staff recruitment initiatives to ensure that Anera is positioned to attract, retain and motivate a high-quality, diverse workforce that is helps Anera achieve its mission and objectives
• Collaborate with management to determine the recruitment strategies specific to each open position
• Collaborate with hiring managers to thoughtfully craft comprehensive onboarding plans and introduction of new hires to the organization and their roles
• Manage Anera’s Intern and Volunteer Program

2. Legal and Compliance:

• Ensure the compliance with local laws, internal regulations and donors’ requirements;
• Liaise directly with the consultant Lawyer assigned by Anera
• Support in monitoring and following up on legal issues and maintain proper paperwork per case;

3. Compensation, Payroll  & Benefits:

• Work collaboratively with the Director of Human Resources at the US Office to conduct salary reviews and determinations, and conduct periodic salary and benefits benchmarking surveys.
• Support annual auditing, selection, and implementation of benefits package
• Prepare monthly payroll files for finance processing
• Prepare monthly leave balances reports and accruals
• Provide finance with release letters of terminated employees
• Lead and manage vendor relationships for employee benefits and insurances.  Ensure employee total reward benefits are current .  benefit vendor relationships Manage staff insurance matters and provide timely updates to finance
• Liaise directly with insurance service provider for related matters
• Prepare annual public holidays calendar for CD approval and disseminate to staff

4. Administrative Work:

• Vet all individuals who are under contract/agreement with Anera and ensure compliance with Anera Vetting Policy
• Management of accurate and compliant records in the Human Resources Information System (HRIS) and Applicant Tracking System (ATS)
• Develop and deliver HR reports for Deputy Country Director on all HR related matters
• Advise the Deputy Country Director and Country Director on various HR related projects
• Coordinate and facilitate monthly and ad hoc staff meetings
• Oversee the monthly submission of timesheets for all staff including collection, review and train new staff on timesheet completion and submission procedures
• Manage required permits to work under exceptional circumstances (security permits for staff and visitors, permission to work during lockdown, etc…)

5. Human Resource Support:

• Support the management team and staff on all aspects of employee relations
• Provide assistance and advice to managers on personnel policies and ensure that the requirements of Anera HR policies are adhered to by all employees
• Assist in comparative reviews and audits of current policies and practices to Lebanon’s Labor Laws and donor policies; ensure the organization is a leader in best-in class HR policies, practices and procedures; remain compliant at all times; and maintain minimal company exposure to lawsuits.
• Implement HR programs and initiatives that further Anera’s Diversity, equity and Inclusion (DEI) strategy and contribute to creating a more diverse and inclusive workplace
• Attend applicable HR conferences in order to stay current in the field and relevant to the marketplace
• Support PSEA related matters and act as PSEA focal point for Lebanon
• Support in duty of care matters

6. Performance Management and Training:

• Manage Performance Review process. Provide guidance to managers. Establish and support performance standards
• Identify and provide relevant training and development opportunities for staff
• Develop, implement, and track employee development programs
• Coach managers on employee relations and manage difficult situations to resolution
• Resolve problems and questions in an equitable manner compliant with legal regulations and general business practices
• Act as a champion of organizational priorities and change within the organization at all locations
• Other duties as assigned.

Qualifications: 

• Bachelors’ Degree in Human Resources, Business Administration, other related field is required.  Master’s Degree in a relevant field preferred
• Minimum of 5 years of progressive HR management.  Experience in multiple office locations is preferred.
• Strong communication and interpersonal skills.  The ability to build relationships with people from many cultures.
• Comprehensive knowledge of HR principles, Lebanese Labor Law, and regulations
• Experience working with and reporting to government departments or ministries of finance and labor, including but not limited to national insurance and social security where applicable
• Collaborative team player.  Comfortable leading and executing projects.
• Ability to analyze and resolve complex situations
• Proficient computer skills to include Google Platform. Experience working in HRIS systems
• Proficient written and oral communication skills
• Language Requirement:  Fluency in Arabic and English is required (both written and spoken)

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be able to sit and stand for extended periods of time.  

Work Environment: The work environment characteristics are conducive to conditions in an office environment.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.