مطلوب مساعدين في إدارة الحالة ((Caseworker) – 2 positions)

IOM’s protection unit aims to promote and uphold migrants’ rights and support migrants and other vulnerable communities to access and exercise their rights. The unit also supports Ministries and Government entities in their roles in promoting and fulfilling migrants’ rights. IOM does so both directly and in partnership with other stakeholders, through advocacy and communication, thematic guidance, training and capacity building, convening & dialogues, thematic research, and direct assistance. Specifically, direct assistance includes case management, and protection services as well as assisted voluntary return and reintegration for migrants in vulnerable situation.

Under the overall supervision of Protection Program Manager and the direct supervision of the Senior Protection Assistant, the caseworker will be responsible for the activities mentioned hereafter.

Responsibilities and Accountabilities

• Assist in the implementation of case management and direct assistance activities within the scope of protection programs in Tripoli, particularly in relation to onward movement activities. 
• Support in the screening of beneficiaries in need of further follow up protection assistance.
• Initiate case management process, including assessment, case plan, needed referrals and case closure.
• Provide assistance at disembarkation, when requested.
• Perform such other duties as may be assigned.

Required Qualifications and Experience

EDUCATION

Completed bachelor’s degree from an accredited academic institution preferably in social work, Law, Political or Social science, international affairs, or related field.

EXPERIENCE

• Experience with protection and assistance to vulnerable population.
• Experience in relevant issues such as migration, displacement, and humanitarian assistance an asset.
• Working experience with International Organizations or INGO an advantage
• Have a knowledge of migrant’s thematic topics, i.e. trafficking in persons, labour migration, etc, a distinct advantage.

SKILLS

• Delivers on set objectives.
• Effectively supports project implementation.
• Works effectively with local authorities, stakeholders, beneficiaries, and the broader community to advance country office objectives.

Languages

REQUIRED

For all applicants, fluency in Arabic and English is required (oral and written).

DESIRABLE

French

Competencies

The incumbent is expected to demonstrate the following values and competencies:

VALUES – All IOM personnel must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

CORE COMPETENCIES – Behavioural indicators

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.