وظائف للعمل لدى جمعية SHEILD: مطلوب مدير/ة حالة (Case Manager)

Provide appropriate and timely case management by assessing the needs of individuals with protection concerns, developing and implementing tailored case plans based on needs and ensuring appropriate follow-up while creating a climate of trust and care.

Job Description:

• Ensure referrals to specialized multi-sectoral services to the most vulnerable targeted individuals.
• Provide age- and gender-appropriate awareness-raising key messages on critical such as SGBV, CP risks, SRHR, available services and gender equality & inclusion etc..), to the most vulnerable targeted individuals.
• Refer beneficiaries to appropriate services and when necessary, accompany them to different service providers if need be
• Provide continuous basic emotional support and counselling through regular follow-up meetings, establishing a relationship built on trust respecting confidentiality protocols
• Document cases on the internal case management platform and ensure that any progress on action plan and any significant change in client’s psychosocial well-being and overall situation is timely and duly recorded
• Conduct and document in accordance with internal guidelines and procedures assessments of protection cases
• Ensure proper and safe filing and archiving of case management files to maintain data confidentiality and in line with data protection protocols
• Close cases when objectives in the case plan are met and no further needs are identified
• Manage and document under the supervision of the Senior Management Supervisor
• Support in the monitoring and evaluation process to assess the outcome and impact of case management interventions
• Participate in internal case management meetings and bring to immediate attention any case of special/emergency needs to the Senior Management Supervisor
• Carry out all tasks respecting key protection principles, including but not limited to: do no harm, non-discrimination, confidentiality, accountability and need-to-know principles

Job Qualifications:

• Bachelor’s degree in social work or other social science degree;
• Minimum 2 years of experience in case management in Lebanon within emergency response.
• Good understanding of the local context and social welfare and legal system for child protection services in Lebanon;
• Previous experience working with children/refuges/vulnerable populations.
• Proven experience engaging with different target groups from all backgrounds (children, families, local and international organization, government, etc.);
• Ability to maintain confidentiality, respect, non-discrimination and safety of adolescents at all times;
• Ability to provide technical support, trainings and supervision of CP case workers;
• Excellent interpersonal and problem-solving skills, creativity and flexibility;
• Flexibility in working overtime when needed;
• Teamwork
• English and Arabic (written, read and spoken)
• Basic Computer Skills
• Clean criminal record is a MUST
• Availability of own car